FAQ Boosku

For identity verification (KYC) purposes, you will need to submit a copy of your identity card (MyKad) or a valid passport, along with proof of address such as a recent bank statement or utility bill. The verification process is usually completed within 24 business hours. KYC is required to make withdrawals in order to ensure the security of all members.

No, each user is only permitted to have one account only. Owning multiple accounts violates Boosku's terms and conditions and may result in all associated accounts being permanently suspended. If you have an issue with an existing account, contact our support team for assistance.

Log in to your account and go to Profile Settings. From there, you can update your phone number, email address, and other personal details. Some changes require OTP verification for security purposes. If you cannot access your original email or phone number, contact our customer support with a valid identity document.

Boosku supports multiple deposit methods including FPX (Maybank, CIMB, RHB, Hong Leong, Public Bank), Touch 'n Go eWallet, GrabPay, local digital wallets, and instant bank transfers. Deposits via FPX and digital wallets are processed within seconds, so you can start playing right away.

The minimum deposit limit at Boosku is RM20 for most payment methods. Maximum limits vary by payment method and your account tier. VIP members enjoy higher deposit limits. For full details on current limits, check the Deposit section in your account or contact our support team.

Standard withdrawals are processed within 15 to 60 minutes once approved. Withdrawals requested during office hours (Monday–Friday, 9 AM–6 PM) are typically processed faster. VIP members enjoy priority processing and earlier payouts. Your account must be fully verified (KYC complete) before any withdrawal request can be processed.

If your deposit has not been credited within 10 minutes, please contact our Live Chat support team with proof of payment (screenshot of receipt or bank statement) and the deposit amount. Our team will investigate and resolve the issue as soon as possible. Do not make repeated deposits until the first issue is resolved.

The welcome bonus is automatically credited to your account once you registering and making your first deposit that meets the minimum requirements. No special promo code is needed. Make sure you read the relevant rollover terms before depositing so you understand how to convert your bonus into withdrawable cash.

Rollover refers to the total wagering amount you need to reach before a bonus can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you need to place bets totalling RM1,000 before bonus funds can be converted to withdrawable balance. Rollover requirements vary by bonus type — check the specific terms for each promotion in your account.

Yes, Boosku offers a variety of ongoing promotions for existing members, including reload deposit bonuses, weekly cashback, friend referral bonuses, weekend reload offers and special promotions for festive occasions. VIP members also receive exclusive bonuses not available to regular members. Check the Promotions page in your account for the latest offers.

Yes, Boosku uses 256-bit SSL encryption to protect all your data and transactions. Our platform undergoes regular security audits by independent third parties. Our fraud detection system operates 24/7 to ensure every account is protected against unauthorized access.

Log in to your account and go to Settings > Security > Two-Factor Authentication. Follow the steps to link your account with the Google Authenticator or Authy app. Once enabled, every login will require a 6-digit code from your authenticator app as a highly recommended extra layer of security.

Click the link "Forgot password?" on the login page and enter your registered email address or phone number. We will send you a link or OTP code to reset your password. The link is valid for 30 minutes. If you do not receive any email, check your spam folder or contact our Live Chat support.

Boosku offers over 2,000 game options covering live casino (baccarat, roulette, blackjack, poker), slot machines, Bingo interactive, fish shooting games, sports betting (football, badminton, tennis, NBA), as well as esports betting (Dota 2, CS:GO, Mobile Legends). All games can be played directly from a web browser or mobile app.

Yes, all games on Boosku use Certified Random Number Generator (RNG) by independent auditors. This ensures every game outcome is random, fair, and cannot be manipulated. Live casino games use real dealers streamed live, guaranteeing full transparency for every round.

Some slot games and regular games offer demo mode that lets you play without using real money. However, Live Casino games, sports betting, and e-sports wagering require a real account balance. Register a free account and take advantage of our welcome bonus to start playing with initial capital at no full risk.

Visit the page Download on the Boosku website to get the latest download link for iOS and Android. For Android, you will need to allow installation from unknown sources in your device settings. The app file size is small and installation takes less than 2 minutes.

The Boosku app requires Android 6.0 and above or iOS 12.0 and above. We recommend a device with at least 2GB RAM for a smooth experience, especially for high-resolution Live Casino games. A stable 4G or WiFi connection is strongly recommended to avoid interruptions during play.

Yes, the Boosku app offers full functionality as the full website version — including deposits, withdrawals, all game categories, bonus claims, Live Chat support, and account management. The app also supports login via fingerprint and Face ID for added convenience.